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RE: Issues, support, helpdesk (was: OCA Sprint proposal)

by
Rooms For (Hong Kong) Limited, Yoshi Tashiro
- 11/05/2015 21:06:43

>  - full text search over issues, including all notes and messages

>    (this is absolutely essential)

 

I very much agree with this point.

 

---

Yoshi Tashiro

 

From: W. Martin Borgert [mailto:debacle@debian.org]
Sent: Friday, November 6, 2015 6:38 AM
To: Community <community@mail.odoo.com>
Subject: Issues, support, helpdesk (was: OCA Sprint proposal)

 

On 2015-11-05 12:07, Fabien Pinckaers wrote:

> Yes, we will probably review issues for v10,

 

Very good!

 

IMHO, the current state of the issues module is a major obstacle

putting Odoo on par with other CRM/xRM systems. What most other

systems have an advantage over Odoo here:

 

 - full text search over issues, including all notes and messages

   (this is absolutely essential)

 

 - easy merge and split of issues

 

 - better UI for issue triaging

 

See e.g. what Trac etc. do.

 

I'm looking forward to any progress on this module!

 

Thanks

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