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RE: Issues, support, helpdesk (was: OCA Sprint proposal)
by
Quartile Limited, Yoshi Tashiro
> - full text search over issues, including all notes and messages
> (this is absolutely essential)
I very much agree with this point.
---
Yoshi Tashiro
From: W. Martin Borgert [mailto:debacle@debian.org]
Sent: Friday, November 6, 2015 6:38 AM
To: Community <community@mail.odoo.com>
Subject: Issues, support, helpdesk (was: OCA Sprint proposal)
On 2015-11-05 12:07, Fabien Pinckaers wrote:
> Yes, we will probably review issues for v10,
Very good!
IMHO, the current state of the issues module is a major obstacle
putting Odoo on par with other CRM/xRM systems. What most other
systems have an advantage over Odoo here:
- full text search over issues, including all notes and messages
(this is absolutely essential)
- easy merge and split of issues
- better UI for issue triaging
See e.g. what Trac etc. do.
I'm looking forward to any progress on this module!
Thanks
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