Community mailing list archives

Re: posbox reports printer and scanner offline

Voedsel.Coop, Ronald Wopereis
- 06/15/2015 05:30:42
​is it possible that the network is not supported by the posbox?
the manual states that network number must be or (or 10.x.y.z)
if so, how to enable the network in the Odoo server (cloud server) ?
as mentioned before, when logging in to the posbox (pi/admin) lsusb shows the devices are indeed connected.

thx, Ron​

2015-06-14 23:42 GMT+02:00 Mario Arias <>:
Seems like your POS client can not locate the POSBOX automatically on the network...  You better fill the IP ADDRESS field on the POS session configuration...

On Sun, Jun 14, 2015 at 9:36 AM, Ronald Wopereis <> wrote:

Hardware Status

The list of enabled drivers and their status

scale : disconnected

  • Scale Not Found

escpos : connected

  • Connected to Epson TM-T20II

scanner : connected

  • Connected to usb-Honeywell_Scanning_and_Mobility_Honeywell_Scanning_and_Mobility_Scanner-event-kbd

Connected Devices

The list of connected USB devices as seen by the posbox

0c2e:0200 Metro Metrologic Scanner
04b8:0e15 Seiko Epson Corp.

Add New Printer

Copy and paste your printer's device description in the form below. You can find your printer's description in the device list above. If you find that your printer works well, please send your printer's description to so that we can add it to the default list of supported devices.


Reset To Defaults

If the added devices cause problems, you can Reset the device list to factory default. This operation cannot be undone.

2015-06-14 17:06 GMT+02:00 Ronald Wopereis <>:
hi all,

i have a standard Odoo posbox configuration,
with Epson printer, cashdrawer, scanner and pi.

logging in on the pi, it says
pi@posbox ~ $ lsusb
Bus 001 Device 002: ID 0424:9514 Standard Microsystems Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp. 
Bus 001 Device 004: ID 0c2e:0200 Metro Metrologic Scanner
Bus 001 Device 005: ID 04b8:0e15 Seiko Epson Corp. 

device 004 is the scanner, device 005 is the printer.
all fine, it seems.


Your PosBox is up and running

The PosBox is an hardware adapter that allows you to use receipt printers and barcode scanners with Odoo's Point of Sale, version 8.0 or later. You can start an online free trial, or download and install it yourself.

For more information on how to setup the Point of Sale with the PosBox, please refer to the manual

To see the status of the connected hardware, please refer to thehardware status page

The PosBox software installed on this posbox is version 11, the posbox version number is independent from Odoo. You can upgrade the software on the upgrade page

For any other question, please contact the Odoo support


Hardware Proxy

i have Print via Proxy enabled, Scan via Proxy enabled, Cashdrawer enabled. (perhaps not visible but the options are checked)

the problem is, in the POS, both scanner and printer are reported "offline".

what could be the problem here?
thx, Ron

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