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Re: Claim on CLAIMS

by
Elmatica AS, Luis Alberto Panozzo
- 01/19/2015 13:36:29
Thank you for the pointer. We will review this.
Gracias Ana
Lp


Luis Panozzo (Lp)
Technology Manager
Elmatica AS
luis.panozzo@elmatica.com
Skype: luispanozzo

On 19 January 2015 at 18:47, Ana Juaristi <ajuaristio@gmail.com> wrote:
inside OdooMRP project, we made several improvements to claims modules as adding a sequence, linking with quality modules or adding several corrective tables as "descriptions", "actions", "decissions" and Corrective action number with steps to be done to solve the issue. 

If you want to take a look, everything related to CRM is here in:

crm_claim
crm_corrective and so on... 

 

2015-01-19 16:57 GMT+01:00 Luis Panozzo <luis.panozzo@elmatica.com>:
Good news. Let's hope that someone in the know adds some data about availability.
Offline I was informed that crm.claim works fine which is also positive.
Thank you for the input
Lp


Luis Panozzo (Lp)
Technology Manager
Elmatica AS
luis.panozzo@elmatica.com
Skype: luispanozzo

On 19 January 2015 at 16:47, Adlibitom <ad.libitom@laposte.net> wrote:

I read some time ago that a so called "management module" is underway; I remember it was dealing with the various processes covered by a compliance requirement (ISO, ITIL etc...)

Le 19/01/2015 16:22, Luis Panozzo a écrit :
<blockquote cite="mid:CAH=PDDnYmnh5P=Tav_aJhSUOspKx=v0_aQj6hzD6-1NQmcH3tg@mail.gmail.com" type="cite">
We are considering using Odoo (V8) Claims module within our upcoming CRM implementation.
The issue I find is that there seems to be no documentation available.

First I checked in Stephen Mack's comprehensive list of documentation sources ( https://www.odoo.com/forum/help-1/question/what-documentation-is-available-for-odoo-60312 )

Then, our implementation partner asked their Account Manager who answered promptly saying THERE IS NO FUNCTIONAL DOCUMENTATION.
Coming from the horse's mouth, I guess there is nothing else to do but to revert to the Community to see if any of you have any guidance about the functionality and coverage of the Claims module. ISO and other standards compliance, if any, comes as a bonus.

Along the same line I have seen what promises to be a valid alternative in a community module (Non Conformities) but, alas, it is still in 7.0 and the owners informed me that they did not have a date for V8 yet, although work was underway.

Mind you, we do not need RMA functionality (at this stage, at least).

Thank you for any pointer.
Lp

Luis Panozzo (Lp)
Technology Manager
Elmatica AS
luis.panozzo@elmatica.com
Skype: luispanozzo

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