Helpdesk
Achevé
-
Overview
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
-
Live Chat
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
-
Advanced
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
- Rejoindre ce cours pour accéder aux ressources
- Quiz
-
Helpdesk Overview
In this video, learn how to create a Helpdesk Team and edit its Stages.
Évaluation
0
0
1.
How do you create a new Helpdesk Team?
2.
How can you set up an automated message to go out once a ticket’s stage changes?
Go to Configuration > Teams > Click on a Team > Email Template > Select a template from the drop-down menu.
Go to a Helpdesk Team’s ticket pipeline > Click the gear icon on a Stage > Edit Stage > Email Template > Select a template from the drop-down menu.
Go to a Helpdesk Team’s ticket pipeline > Click the gear icon on a Stage > Edit Stage > SMS Template > Select a template from the drop-down menu.
Both B & C are correct.
3.
How can you share a Stage between multiple Helpdesk Teams?
Go to Configuration > Teams > Click on a Team > Type the Stage’s name in the “Stages” field.
Go to a Helpdesk Team’s ticket pipeline > Click the gear icon on a Stage > Edit Stage > Type the teams’ names in the “Teams” field.
Both A & C are correct.
Go to Configuration > Stages > Click on a Stage > Type the teams’ names in the “Teams” field.
4.
How do you ensure new tickets are assigned to the user with the lowest number of open tickets?
Configuration > Teams > Click on a Team > Visibility > All Internal Users.
Configuration > Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets.
Configuration > Teams > Click on a Team > Follow All Team’s Tickets.
Configuration > Teams > Click on a Team > Automatic Assignment > Each user is assigned an equal number of tickets.
Partager ce contenu
Partager le lien
Partager sur les réseaux sociaux
Partager par email
Veuillez s'inscrire afin de partager ce Vidéo par email.