Technical Support Specialist - Buffalo, NY

1 W Seneca St., Floor 26, Buffalo, NY 14203, États Unis

Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.

Apply Now! Recruitment Guidebook
Users of the Product

6,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to
join our Technical Support team in Buffalo!

Team Size

50+ people

What we expect

We're a scrappy team of smart people who like working hard and having fun too. We continuously create the most disruptive enterprise management software in the world. We do a great job because we love what we do.

Odoo provides a range of specialized and easy-to-use business applications that form a complete suite of tools to address any business need. We give millions of companies easy access to the software they need to optimize and expand their business. Odoo is the most installed business software in the world, used by over 4.4 million users worldwide ranging from startup companies to large enterprises. Odoo's cloud based platform is 3 times more affordable than traditional competitors like SAP and Microsoft.

Odoo has a strong international presence with offices in San Francisco, New York, Brussels, Luxembourg, Hong Kong, Gujarat and Dubai. The San Francisco office was established in 2010. Since then, we've been growing tremendously.

Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
  • Become an expert on all of the features and functions within Odoo's software applications

  • Provide expertise to clients seeking to use Odoo applications effectively

  • Create solutions and effectively communicate (written, verbal) to customers
  • Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues

  • Collaborate with Engineering, Product, and Developer teams to escalate critical issues

  • Resolve issues via email, chat, and phone

  • Gather feedback: our product team loves to crank out features that our users are asking for

  • Boost Customer Satisfaction and productivity

Must Have
  • Bachelor Degree
  • Passion for software products
  • Demonstrated ability to learn

  • Critical thinking skills in a social setting

  • Excellent communication skills

  • English - Professional written and verbal fluency

Nice to Have
  • Ticket-based support experience

  • Available immediately

  • A demonstrated ability to learn

What's great in the job?

  • Great team of very smart people in a friendly and open culture.
  • No silly tools to use, no rigid working hours.
  • No waste of time in enterprise processes, real responsibilities and autonomy.
  • Expand your knowledge of various business industries.
  • Create content that will help our users on a daily basis.
  • Real responsibilities and challenges in a fast evolving company.
The Odoo culture

Building a company we love.

READ
Who is your manager?

Being a team leader at Odoo.

READ
The founder's story

From 1 to 250 employees in a few years.

READ

What we offer.

Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!

Compensation & Benefits

A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits

Exchange Program

Apply to a similar position
in a subsidiary of Odoo

Our offices
Sponsored Events

Afterwork events, several team building activities

Trainings

12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,
the bill is covered

Eat & Drink

Chef prepared lunches daily, Fruits, Snacks and Coffee provided


Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.