Jobs

Technical Support Engineer

Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgium

Research & Development

Signing Bonus • 10.000€

We offer a 10.000€ welcome bonus to new developers that join us. More info.

Are you a problem solver? Do you like helping customers with their issues? Do you hate monotony? You read code like you read H2G2? Debugging is in your blood and troubleshooting is your DNA?

Join the Technical Support Team of the fastest growing IT company in Belgium!

At Odoo, we focus more on your skills than a beautiful resume.
That is why it is now possible to apply without CV. Find the hack!

Apply Now! Check Average Salaries Survival Guide

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

Working Environment.

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain. You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but don’t worry, you will be coached for that).

Programming Languages: Python, SQL, JavaScript
Database: PostgreSQL (with object relational mapping)
Collaboration platform: GitHub
Development model: Open with external community
Framework: Odoo itself is a framework

Product Complexity

Personal Evolution

Autonomy

Customer Relationship

Focus on Quality

Responsibilities

Identify problems, analyze them, make ‘em disappear
If you can’t solve it, another team may, dispatch it to the correct one
Provide quick and accurate feedback to customers
Develop or improve internal tools to make the job easier
Maintain and evolve your solutions as needed

Must Have

Expert in at least one programming language
Object-oriented programming, object modeling and relational databases
Analytical and problem-solving skills
Diplomacy & communication
Fluent in English

Nice to Have

Degree in Computer Science or equivalent (we value skills more than a piece of paper)
Python, SQL, JavaScript
Unix-Linux platform
Experience in IT and/or IT support
Any other language

What's great in the job?

Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
Every ticket is a challenge, every issue is a learning experience, and we have lots.
You get to see the direct impact of what you made.
You can switch to any developer team later.
An attractive package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, group insurance, representation fees to cover all your expenses, and much more!
CDI full time (38h/week) with homeworking 2 days/week.