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7% price increase cap

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コタエル株式会社 / Quartile Limited, Yoshi Tashiro
- 01/11/2017 00:22:56
Hello Fabien,



As said, we decided to not apply this clause anymore. We already informed all the partners and
are working on the new versions of contracts, to remove this clause. You can ask to sign a new
contract at renewal if you want. (but whether you do it or not, we asked all our sales team to not
apply this clause as of October 2017).

I notice this page https://www.odoo.com/documentation/user/11.0/legal/terms/enterprise.html#enterprise-agreement still keeps the "unless..." part although it was last updated on 17 Oct 2017 which is after your message was sent out.  Not sure if it was an oversight in the last revision or a new revision is on the way.

Anyway, please help make the agreement consistent with your practice so that we can avoid unnecessary admin hassle/confusion.


Thanks and regards,
-----
Yoshi Tashiro
Quartile Limited


On Mon, Oct 16, 2017 at 5:25 PM, Fabien Pinckaers <fp@odoo.com> wrote:
Yesterday asked also to Odoo sales support, they say to me max 7% increase is FIRST year ONLY.

No, it's for every year.

Send me a private mail if you have a problem. We start to be a big company and, sometimes,
the communication across our departments is not perfect.
 
PS:  There also an added clause not clear in our contract, bolded and colored:
Upon renewal as covered in section 1 Term of the Agreement, if the per-User charges applied during the previous Term are lower than the most current applicable per-User list price, the per-User charges will increase by up to 7%, unless Odoo SA provides written notice of a new price to the Customer at least 60 days prior to the end of the Term.

As said, we decided to not apply this clause anymore. We already informed all the partners and
are working on the new versions of contracts, to remove this clause. You can ask to sign a new
contract at renewal if you want. (but whether you do it or not, we asked all our sales team to not
apply this clause as of October 2017).

Hope it's more clear,

-- 
Fabien


 



2017-10-16 10:32 GMT+02:00 Alfredo <marinoduna@gmail.com>:
Morning Fabien, guys:

Yesterday asked also to Odoo sales support, they say to me max 7% increase is FIRST year ONLY.

What does it means exactly ?

Does it mean 2th year we (those of us who bought EE On-premise 10) are going to pay 3th year current price ?

Might you please clarify?

Thank you

PS:  There also an added clause not clear in our contract, bolded and colored:


5.2 Renewal charges

Upon renewal as covered in section 1 Term of the Agreement, if the per-User charges applied during the previous Term are lower than the most current applicable per-User list price, the per-User charges will increase by up to 7%, unless Odoo SA provides written notice of a new price to the Customer at least 60 days prior to the end of the Term.




2017-10-16 10:25 GMT+02:00 Fabien Pinckaers <fp@odoo.com>:
does that include enterprise on-premise installations ?

Yes, the guarantee of max 7% increase per year is for Odoo Enterprise & Odoo Online. [1] (but probably
don't apply to Odoo Online as the price decreased for them, in all our regions)

-- 
Fabien

[1] Technically, in the contracts, we had a clause to allow applying new prices to customers if noticed two
months in advance. I asked every sales team to not apply this clause and we removed it from newer
versions of our Odoo Enterprise contracts. I think it's important to guarantee customers that they will not
pay "much more" than what they purchased.





 

regards

James


====================
Alfa Industrial Components
Litton House, 
Tel 03333 441658   Fax 03333 441659
www.alfa-industrial.com
====================



Alfredo,

You might have missed my comment; existing customer will not have to pay the new pricing
(unless it's a reduction for them). So, the new pricing does not apply to you, even if you want
to upgrade to Odoo 11.

We guarantee every Enterprise customer a maximum increase of 7% per year.

Not to talk about support, I NEVER got a valid answer form current support, I basically HAVE NO support.
Fabien: let me send you copy of support tickets I got, you will get embarrassed (sorry, not to offend).

Yes, please. Send your support ticket #ID and I will investigate.


-- 
Fabien

PS: I replied privately to not add more noise to the thread on the community list.

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