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Enrich Odoo for Smarter Customer Communication Using Ringover
Functional Community Talk
Lieu : Hall 7.D - 10/11/2023 14:30 - 10/11/2023 15:00 (Europe/Brussels) (30 minutes)
Enrich Odoo for Smarter Customer Communication Using Ringover
Karina González Sánchez/ Ludovic Rateau
Product marketing manager / Technical manager à Ringover
Karina González Sánchez/ Ludovic Rateau
Product marketing manager / Technical manager à Ringover

Our founding idea was to remove time-consuming manual tasks and to replace them with ultra-intuitive features that allowed the user to focus on optimizing their conversations. In time more features followed such as SMS messaging, video calling and group messaging.

“ We want to give businesses the ability to transform their calls into a key asset for their customer experience… With minimal effort required. ”

Renaud Charvet
Co-founder & CEO


In a world where technology is rapidly advancing, artificial intelligence (AI) has become a key
driver of business growth. It is transforming the way companies interact with their customers and offering unprecedented opportunities to optimize customer communication. AI has become a decisive factor for companies aiming to stay competitive and provide an exceptional customer
experience. In this context, Ringover, an omnichannel communication specialist, aims to share
its seamless and powerful integration with Odoo.

During this presentation, we will guide the audience through a live demonstration of Odoo's
seamless integration with Ringover. We will show

case the added value and how it enhances
customer communication efficiency, simplifies workflows, and provides an intuitive user
experience for sales teams.

We will delve into key features in detail, such as making calls directly from Odoo CRM using
the integrated dialer, contact card synchronization, call and text message transcription, as well as logs and even the automatic dialer from Odoo version V14 to V17.

Lastly, we want to share how the use of Ringover's AI solution, Empower, can enrich the Odoo
experience by providing data analysis for valuable insights that revolutionize customer
interactions.