How do you look up warranty expiration by serial number?

Is there any way to have tech support personnel be able to enter a serial number for an item and have the system return the warranty expiration date, based on when the item was sold?

Yes.

You can search for the information that is recorded about a serial number via:

Warehouse --> Traceability --> Serial Numbers.:

On the Inventory tab of the product, set the correct dates:

Then the dates on the serial number record will be filled in when created (create at time of delivery):

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