Odoo is the world's easiest all-in-one management software.
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The only search capability I can find for searching the content of tickets in Helpdesk is by:
Subject
Tags
Ticket Type
Team
Assigned To
Customer
Each ticket keeps a log of messages sent to and received from the customer who submitted the issue.
Is there any way to search through the body text of these messages in the Helpdesk tickets?
Create your own view that inherits the Search View for Helpdesk Tickets and add this:
<field name="message_ids" string="Chatter" filter_domain="[('message_ids.body','ilike',self)]"/>
Thank you, Ray. That is extremely helpful! (sorry to take so long to comment)
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
We are using the Online version of Odoo 10.saas~14+e (Enterprise Edition).