What information is added to a ticket once it matches an SLA policy?
Initially, I selected "A deadline" as a Tag isn't added, however, the system want the first one "A tag and deadline, which are based on the date and hour of the ticket's creation." which is wrong.
Initially, I selected "A deadline" as a Tag isn't added, however, the system want the first one "A tag and deadline, which are based on the date and hour of the ticket's creation." which is wrong.
