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Vikas Sinha

When we try to extract a report, after around 8 min of page loading, OpenERP threw this error without any information logged in the logs. Strange behaviour is that, it is working fine from one location (e.g Germany) but not working at all from India location.

 

Header

  1. Request URL:

    http://abc.xyz.com/web/dataset/call_button

  2. Request Headers CAUTION: Provisional headers are shown.

    1. Accept:

      application/json, text/javascript, */*; q=0.01

    2. Content-Type:

      application/json

    3. Origin:

      http://abc.xyz.com

    4. Referer:

      http://abc.xyz.com/?ts=1402926007810

    5. User-Agent:

      Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36

    6. X-Requested-With:

      XMLHttpRequest

  3. Request Payloadview parsed
    1. {"jsonrpc":"2.0","method":"call","params":{"model":"cell_specific.export","method":"export_xls","domain_id":null,"context_id":1,"args":[[1138],{"lang":"en_US","tz":"US/Eastern","practice_id":false,"ea":false,"practice_name":false,"on_behalf_id":false,"last_login":false,"custo_group_level":3,"full_name":"Vikas Sinha","partner":false,"partner_uid":1551,"ea_access":false,"uid":1551}],"session_id":"4d2187fc61464d1fb1e0978dbb74aa38","context":{"lang":"en_US","tz":"US/Eastern","practice_id":false,"ea":false,"practice_name":false,"on_behalf_id":false,"last_login":false,"custo_group_level":3,"full_name":"Vikas Sinha","partner":false,"partner_uid":1551,"ea_access":false,"uid":1551}},"id":"r42"}
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Cameron
Best Answer

My experience of his error - is it is cause by a lack of Bandwidth! 


Sorry, Im sure that doesnt help :(

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William Brugger
Best Answer

Depending on your server, you may be able to change the time-out.   For example if you use nginx, you could change (or add) the

proxy timeouts to something longer than 8 minutes.  For example 10 minutes.  Not sure if all of these are needed, but definity the proxy_read_timeout should be adjusted. 


proxy_connect_timeout 600;
proxy_send_timeout 600;
proxy_read_timeout 600;
send_timeout 600;

I'm sure apache has similar settings.


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klabacita

In my case I don't use ngix or apache or any www server, is the default web server from openerp. I still don't fix this issue, I had try different values from openerp-server.conf and no luck, some people had told me the say answer about ngix but is not my case, any more will be appreciated.