Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Property Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

SaaS 19.1: whatsapp.composer ignores variable updates via Server Action (Sends "Sample Value" instead)

Subscribe

Get notified when there's activity on this post

This question has been flagged
developmentmessage
1 Reply
236 Views
Avatar
Brissa Cx, Eliana Bermudez

Hi everyone,

I'm facing a very specific issue in Odoo SaaS 19.1. I am trying to automate a WhatsApp template send from a Server Action.

The Problem: Even though I can trigger the send using action_send_whatsapp_template(), the message always arrives with "Sample Value" for all variables, ignoring the values I've tried to inject via Python.

What I've tried:

  1. Creating the composer with with_context(active_model='crm.lead', active_ids=record.ids).

  2. Updating variables after creation using composer.write({'wa_variable_ids': [(1, var_id, {'value': 'my_data'})]}).

  3. The Server Action logs "Success", but the actual WhatsApp sent to the phone doesn't reflect the changes.

My code snippet:

Python

template = env['whatsapp.template'].search([('name', '=', 'my_template')], limit=1)
composer = env['whatsapp.composer'].with_context(active_model='crm.lead', active_ids=record.ids).create({
    'res_model': 'crm.lead',
    'res_ids': str(record.ids),
    'wa_template_id': template.id
})

# Logic to update variables...
updates = [(1, var.id, {'value': 'Real Data'}) for var in composer.wa_variable_ids]
composer.write({'wa_variable_ids': updates})

# Triggering the send
composer.action_send_whatsapp_template()

My Question: In SaaS 19.1, is there a mandatory method to call (like a _compute or a specific flush) to ensure the wa_variable_ids are committed before action_send_whatsapp_template is executed? Or should I be using a different method to trigger the send that actually processes the composer's current state?

0
Avatar
Discard
Avatar
Kunjan Patel
Best Answer
Hello Eliana Bermudez,
I hope you are doing well

wa_variable_ids doesn't exist on whatsapp.composer. 
Use free_text_1, free_text_2, field etc. instead:

composer = env['whatsapp.composer'].with_context(active_model='crm.lead', active_id=record.id).create({
      'res_model': 'crm.lead',
      'res_ids': str(record.ids),
      'wa_template_id': template.id,
      'free_text_1': record.partner_id.name,
      'free_text_2': str(record.expected_revenue),
  })
composer._send_whatsapp_template()

change your template variable type from free_text → field and map it to the record field. Then it works automatically with no code fix needed.

I hope this information helps you

Thanks & Regards,
Kunjan Patel
0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
Odoo Chatter Edit/Create Permissions With Only Model Read
development message
Avatar
Avatar
1
Mar 26
282
How to programmatically set ALL 4 Template Variables in whatsapp.composer (SaaS 19.1)? Solved
development message
Avatar
Avatar
2
Mar 26
317
error en Whatsapp.composer
development message
Avatar
Avatar
1
Mar 26
230
How to programmatically trigger a WhatsApp Template send in Odoo SaaS 19.1? Solved
development message
Avatar
Avatar
1
Mar 26
268
Livechat Offline Operator
development message
Avatar
0
Apr 25
1757
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk Slovenščina Español (América Latina) Español Svenska ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now