CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
Today is an everyday thing to ask prices or close a purchase using chat. Will this module be prepared to also handle the conversation with suppliers? Or will be an easy thing to extend the module to do that using the conversation in the bottom of, for example, a purchase quote?
Yes it does. But you are referring to several different things:
- Live Chat: It is a little icon or tab that you have on your website to allow visitors to talk to you. It is available in OpenERP and you could imagine having this on a website where your suppliers typically come to. The person in your company who will reply to them will be an OpenERP user using the instant messaging (IM) and replying to anonymous people (because they are just visitors). The module controlling this is called im_livechat.
- IM: If your suppliers are accessing your OpenERP instance typically as portal users, they can have access to the IM tool and chat with the people available. In that case, they are not anonymous people because they are users in your OpenERP instance but with a restricted access (typically). The module controlling this is called im.
- OpenChatter: This is the communication tool at the bottom of every document in OpenERP. It sends notifications and/or emails to people who are followers of this particular document. Notifications are messages in the Messaging App of OpenERP and can also be forwarded to the email of a user based on its preferences. OpenChatter allows to log notes as well as sending messages to followers. Followers don't necessarily have to be users of your OpenERP instance; they can be any contact or company in your address book (customers, suppliers,...). OpenChatter catches emails back and forth between the parties involved and the followers (prospect and salesperson in opportunities, client and responsible in tasks, supplier and buyer in purchase orders,...) and keep that history at the bottom of the corresponding document. The module controlling this is called mail.
Now you can decide what works best for you.
Finally, all this is currently working in v7 on the SaaS, so you should use the present tense.
Yep, that is right. Through live chat, the sales conversion in website could also increase. I accidentally came across inside, and after looking through their site www.inside.tm, it morphs a business website into a virtual storefront so business personnel can see and help their site visitors in real-time using chat.
I think you are asking about live chat feature on supplier side? Live chat service works on websites. If supplier added live chat feature on website, Any visitors of supplier's website can chat with supplier.
If you are asking about where should add live chat button, I suggest to add it on side bar or header of website. Live chat is the most easiest way of communication so it should be found by website visitors in first look.
Try well know Live2Support live chat on your website.
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|Asked: 5/8/13, 12:56 PM|
|Seen: 2079 times|
|Last updated: 3/16/15, 8:10 AM|