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Why REFUND option is visible and usable when a Sales/Purchase Quotation

on 2/9/16, 5:34 AM 874 views

While creating a Draft Sales Quotation when we confirm it, we are directed to a page where we can view Delivery order and Create Invoice.Now once we have created an invoice and on validating it we have the option to either Register Payment or Refund Invoice.

My query is why is the Refund Button functional when we are required to register the payment, its because till now we have n't made the payment hence how can we Refund it. Plz explain

Ray Carnes
On 2/9/16, 1:34 PM

An Invoice can be refunded before payment is received - you probably think of it more as a 'credit note'.

Think about this case:  You deliver products, they get lost/broken or are the wrong type.  The Customer decides to cancel the entire order, but you already have an Invoice, so you will never get paid.  You need to refund it and use the refund to close it.

Thank you Ray Carnes. It solved my problem :)

on 2/10/16, 12:27 AM
On 2/29/16, 3:18 AM

Hi Ray,

I am still confused with the REFUND option.Would you please explain me with few illustrations 

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Asked: 2/9/16, 5:34 AM
Seen: 874 times
Last updated: 3/15/16, 3:27 AM