Odoo Help


1 Answer
Michael Karrer Austria
9/4/13, 8:29 AM

The problem is the order in which the E-Mail Aliases are checked:

  1. There is already a thread with this E-Mail (wins over everything else as far as i tested it)

  2. direct alias match eg. user.name@yourdomain.com is a direct alias match since this alias was generated when the user is created

  3. if there is no direct alias match - create an issue (or whatever was set up for support@

if there is a direct alias match no issue is created but just a message to the user. This is odd since because of this behaviour it is really unpredictable for the normal user. Even worse if a user "moves" an E-Mail from his Mailbox on the Mailserver to the support@ Mailbox it will not create an issue but just an E-Mail in OpenERP

I really would suggest to change the order of the alias matching so that OpenERP gets predictable for the average user.

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