Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
Under which conditions an incoming email does create an project issue and when not?
In general, the feature works for me, but it seems, that if internal users write an email to
email@example.com no issue is created, only when external customers write to this address. The email ends up, however, in the system, e.g. one can see it in the archive, including attachments. Is this a wrong configuration on my side?
The problem is the order in which the E-Mail Aliases are checked:
There is already a thread with this E-Mail (wins over everything else as far as i tested it)
direct alias match eg. firstname.lastname@example.org is a direct alias match since this alias was generated when the user is created
if there is no direct alias match - create an issue (or whatever was set up for support@
if there is a direct alias match no issue is created but just a message to the user. This is odd since because of this behaviour it is really unpredictable for the normal user. Even worse if a user "moves" an E-Mail from his Mailbox on the Mailserver to the support@ Mailbox it will not create an issue but just an E-Mail in OpenERP
I really would suggest to change the order of the alias matching so that OpenERP gets predictable for the average user.
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 7/9/13, 9:12 AM|
|Seen: 1454 times|
|Last updated: 3/16/15, 8:10 AM|