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Why can I not connect to supported company since paying the monthly fee for OpenERP?

Michael Marin
on 3/6/14, 8:57 AM 1,020 views

I paid $39 for the cloud service to use OpenERP and since then I have not been able to connect to the database. In the "Your Accounts" page, I click on my supported company and get the following message:

Unable to connect, Firefox can't establish a connection to the server at metalprostest.my.openerp.com.

Why is this happening and how can I get it resolved? This is not a very good first impression for someone that will require this to be running effectively 100% of the time for his business.


Fabrice Henrion (fhe)

--Fabrice Henrion (fhe)--
| 7 7 9
San Francisco, United States
--Fabrice Henrion (fhe)--

Director Odoo Americas

Fabrice Henrion (fhe)
On 3/8/14, 10:49 PM

I have contacted the SaaS team to investigate what is wrong with your account. In the meantime, I have re-activated your account and have given you 10 additional days for free for the inconvenience. You should have received a separate email to notify you.
Next time, the best is to contact online@openerp.com like it is specified on the warning message (in case you didn't do it).

Sorry for the inconvenience and nice website BTW.

Your account is metalpros, not metalprostest. Case closed.

Fabrice Henrion (fhe)
on 3/8/14, 11:00 PM

Ray Carnes

--Ray Carnes--
| 9 7 9
Keyport, United States
--Ray Carnes--

Senior ERP Analyst

OpenERP 6.1, 7.0; Odoo 8.0, 9.0, 10.0 and 11.0.

Completed Odoo Functional and Technical Training.

Functional Areas:

  • CRM/Sales

  • Inventory

  • Manufacturing

  • Accounting

  • Purchasing

Major Skills:

  • Business Process Reengineering

  • Efficiency Consulting

  • User Needs and GAP Analysis;

  • Functional and Technical Design;

  • Prototyping and Proof of Concepts;

  • Requirements Specifications;

  • Agile Implementation;

  • Data Migration;

  • Configuration & Customization (UI and code);

  • Integration - Odoo and non Odoo Applications and Services;

  • Training and Knowledge Transfer;

  • Go Live Support;

  • Helpdesk;

  • Version Upgrades and Migration.

  • Accounting Expert.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

I am a skilled Communicator and I only take the serious things seriously!

Ray Carnes
On 3/8/14, 8:38 PM

When I try to reach your database, this is what I get:

image description

Did you email online@openerp.com ?

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Asked: 3/6/14, 8:57 AM
Seen: 1020 times
Last updated: 3/16/15, 8:10 AM