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Why can I not connect to supported company since paying the monthly fee for OpenERP?

By
Michael Marin
on 3/6/14, 8:57 AM 585 views

I paid $39 for the cloud service to use OpenERP and since then I have not been able to connect to the database. In the "Your Accounts" page, I click on my supported company and get the following message:

Unable to connect, Firefox can't establish a connection to the server at metalprostest.my.openerp.com.

Why is this happening and how can I get it resolved? This is not a very good first impression for someone that will require this to be running effectively 100% of the time for his business.

0

Fabrice Henrion (fhe)

--Fabrice Henrion (fhe)--
5813
| 7 7 8
San Francisco, United States
--Fabrice Henrion (fhe)--

Director Odoo USA

Fabrice Henrion (fhe)
On 3/8/14, 10:49 PM

Hello,
I have contacted the SaaS team to investigate what is wrong with your account. In the meantime, I have re-activated your account and have given you 10 additional days for free for the inconvenience. You should have received a separate email to notify you.
Next time, the best is to contact online@openerp.com like it is specified on the warning message (in case you didn't do it).

Sorry for the inconvenience and nice website BTW.

Your account is metalpros, not metalprostest. Case closed.

Fabrice Henrion (fhe)
on 3/8/14, 11:00 PM
0

Ray Carnes

--Ray Carnes--
15687
| 9 7 9
Greater Los Angeles, United States
--Ray Carnes--

Senior Odoo Analyst

OpenERP 6.1, 7.0 and Odoo 8.0, 9.0 (Since 2012)

Completed Functional and Technical Training.

Major Skills:

  • Needs Discovery and Requirements Analysis;

  • Function and Technical Specifications;

  • Project Planning;

  • Prototyping and Proof of concepts;

  • Data migration;

  • Configuration & Customization (UI and modules);

  • Integration - data, business logic and service levels;

  • Training and Knowledge transfer;

  • Go Live support;

  • Help desk;

  • Version Migration.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

Ray Carnes
On 3/8/14, 8:38 PM

When I try to reach your database, this is what I get:

image description

Did you email online@openerp.com ?

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Asked: 3/6/14, 8:57 AM
Seen: 585 times
Last updated: 3/16/15, 8:10 AM