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What settings need to be active for users to see Customer menu unders Sales?

AppliSential (Pty) Ltd
on 6/26/13, 6:16 AM 2,073 views


I have users with rights within the Sales modules to "See all leads" and other users with the Sales Manager rights. Neither of these users can see the Customers menu within the Sales module. Logging in as the admin I can naturally see this menu, but want to give rights to all users to see the Customers. These users can create customers via the Leads or Opportunities forms.

It should be noted that we are running a multi company setup.

Please advise.

Viktor Aditya
On 6/26/13, 7:28 AM

Have you checked the Access Control List for "Sales / User: All Leads" and "Sales / Manager" ? Make sure they have Read, Write and Create Access.

If the access control is right, checked your user access right. Make sure don't tick "Portal" or "Anonymous", because these are meant for external user, so they don't have the right to see internal customer.

Juanjo Algaz
On 6/26/13, 7:34 AM


A user with Access Rights:

  • Sales: See Own Leads can see (not edit) the customers.

    On other version, this user can only see the partners assigned to this user or not assigneds to any user.

    OpenERP7 show all clients, but you can create a record rule to modify this behavior.

  • Other / Contact creation checked: can edit the partner assigned to the user (or without user assigned)

If you have a multicompany environment, the users can only see the records of the actual company selected to user (under preferences) or some record without company assigned or if the object/record company is child of the company user.

i.e: Can see all customers with match the company of user with the company of partner OR the customers with no assigned company (you can see also the records if the partner company is child of the user company)

To see the fields relative to multicompany and assign perms on user configuration, you need to check Manage multiple companies under General settings.

The user allowed to use multicompany, should have the access rights: Usability / Multi Companies checked (dont remember to check this to the user Admin).

Now you can see a field named Allowed Companies on user config to determine what companies are allowed to this user. On some objects you can see a field named Company to determine the visibility of the record.

Maybe this help you!

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Asked: 6/26/13, 6:16 AM
Seen: 2073 times
Last updated: 3/16/15, 8:10 AM