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What is escalate in openerp 7 and where to define the tree structure or department hierarchy for that?

on 5/22/13, 7:49 AM 1,709 views


I know that when we receive a task we can escalate (transfer) the job to the higher authority and this chain action will be possible until the job reaches the top level. But i am not very clear how this works in openerp 7. Please help me out with some links and example if possible.

Raminder Pal Singh
On 5/22/13, 8:06 AM

You have to mention Parent Team when creating a new sales team to maintain the hierarchy. Sales>>configuration>>Sales Team>>Create.

Yeah, meantime i've found out and edited my ques. However thanks for your reply.

on 5/22/13, 8:08 AM

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Asked: 5/22/13, 7:49 AM
Seen: 1709 times
Last updated: 3/16/15, 8:10 AM