what did I do wrong? I have an unpaid customer invoice which is already registered and posted in the sales journal. When I click the register payment button, a form appears. I fill in the pay invoice form with partial payment and payment method my bank account. I then click pay. The pay goes successfully. I check the journal entries, the payment is recorded and posted, even in the ledgers, but not reflected in the invoice. By the way, the invoice is still in unpaid state and balance shows no change. I wanted the balance to show changes. What did I not do or do wrong? Thanks. BTW, the invoice is still in the open state and register payment active.
This is from the docs. I think there must be a bug on this feature.
To create a new Customer Payment, select the customer, key in the Paid Amount, e.g. 2995 and select the Payment Method, i.e. your bank journal. Any open invoices, credit notes or advances for this partner will be displayed on the Payment Information tab. In this example, the 3000 EUR invoice will be proposed.
No information or open invoices were displayed on the Payment information tab.
Ok, I understand your problem. Would you please check your inovoice's account type. Its might be a "Reguler" type of account that's why you faced this issue. When you create a invoice then partner's account type must be "Payable" or "Receivable" . So please change your account's type for the invoice. If partners account then its type must be "Payable" or "Receivable", If products account then its type must be "Income" or "Expense".
Here might be your partners account type is wrong, So change it and then try.
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
|Asked: 7/25/13, 6:00 AM|
|Seen: 1801 times|
|Last updated: 3/16/15, 8:10 AM|