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Validating Customer Payments Error

Dave Burkholder
on 4/8/13, 3:52 PM 1,332 views

I'm using OpenERP 7 trunk at the most recent version. Up till March 5, customer payments worked correctly. After pressing "Validate", the payment result looked like so with an entry crediting Account Receivable and an entry Debiting my bank account:


The payment properly show in the "Payment List View" also:


However, since March 5, that is no longer the case. Now, a Validated customer payment looks like so:


Now, there are two Credit entries for Account Receivable and my bank account, and the entry is balanced by Debit entry of twice the payment amount to Account Payable!

Also, the entry does not appear in the Customer Payments list. I have to go to Journal Entries / Journal Entries to see the record.

What has happened here? Am I making a mistake by getting periodic updates from Trunk? I would very much like to get this resolved.

On 4/9/13, 8:05 AM

Please check the 'Debit' and 'Credit' accounts configured in Journal.

Thanks for your reply, Arif. But I'm not quite sure what you mean. Could you elaborate a bit? When I go to Accounting / Configuration / Journals / Journal, there are no Debit / Credit fields for the Journals there.

Thinkwell Designs, Dave Burkholder
on 4/9/13, 9:47 AM

Default debit and default credit account is there.

Mustufa Rangwala (mra)
on 4/11/13, 9:46 AM
Dave Burkholder
On 4/11/13, 8:17 PM

Well, I was able to go back through my backups and found a 1-month-old that worked properly and the very next one that didn't. I don't know what changed; I wish I did, but I'll assume it was human error. I basically went back to the good backup and re-entered transactions from there.

Hope that doesn't need to happen again...


Mustufa Rangwala (mra)

--Mustufa Rangwala (mra)--
Tiny ERP Pvt Ltd
| 2 1 4
Ahmedabad, India
--Mustufa Rangwala (mra)--

- Around 7+ years of strong experience in Odoo (Formerly OpenERP) which is world's largest Open Source Business Applications driven by CEO Fabien Pinckaers. - Played key role in developing and maintaining various Odoo Product modules and integrating them on Open Source ERP Environment. - Experience on Scrum methodology for project management - Experience in Team Building - Quick Start Implementations. - Worked on almost all versions (4.0, 5.0, 6.0, 6.1, 7.0, SAAS, Trunk(8.0)...) of Odoo (Formerly OpenERP) . Specialities: Odoo Business Process And OpenERP Implementation. Odoo Application Support and Maintenance. Odoo Technical & Functional Training. Business Process Mapping & Gap Analysis (Functional and Technical Analysis)

Mustufa Rangwala (mra)
On 4/11/13, 9:44 AM

It seems you are selecting wrong debits entries on Customer payment form.

Need to check the complete payment information tab so that we can judge the problem.

Regards, Mustufa Rangwala

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Asked: 4/8/13, 3:52 PM
Seen: 1332 times
Last updated: 3/16/15, 8:10 AM