Odoo Help


This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


[V9 CE] Odoo Warning - Access Error

on 10/14/15, 10:33 AM 581 views


I'm currently testing Odoo v9 CE for my society, indeed we need to change our system.

So I installed Odoo on a VPS with Debian 7, and it has been very complicated to install (a lot of dependency issues), they really should update the manual, but now it works.

My collaborator who also tests Odoo told me yesterday that he can't create a new product in the manufacture application, so I'll see, I thought I had not put him the good rights, but no problem.

He receives this error message:

Odoo Warning - Access Error 

The requested operation cannot be completed due to security restrictions. Please contact your system administrator.

(Document type: mail.channel, Operation: read)

After lot of research, I find no information about this, so I decided to reproduce the bug to find a solution.

To reproduce it, you must open twice your account on Odoo and forget to disconnect one. However, this does not help much to resolve the issue.

This error message also appears on the other application for example discuss app.

 sudo service Odoo restart
sudo service postgres restart

This does not solve the problem, and even if it did, I would have to find the source issue, because if you put it in place in the company, we can not afford this kind of problem happens.

Moreover, enable/disable accounts does not change the issue.

I ask you to help me to give some helpt.

Thanks for answering me,


Axel Mendoza

--Axel Mendoza--
| 6 7 8
Camaguey, Cuba
--Axel Mendoza--

DevOps - Full stack - Software Architect - Developer - Technology Integrator

I could help you to develop anything and solve complex problems based on technologies, integrations and tricky stuffs mostly in Python with OpenERP/Odoo, Zato, Django and many others frameworks programming languages and technologies.

I offers consulting services to anyone with an unanswered questions or needs for customizations. Think about it, maybe it's better to have an expert to solve your issues and projects than having a full time employee trying to understand what to do an how

Reach me at aekroft@gmail.com

Axel Mendoza
On 10/14/15, 3:01 PM

Seems that your user need access to read mail.channel model. Odoo permissions for that model says that:

- everybody can read

- Employees users(not employees from hr, normal users) can read, write, create, unlink

- There is an ir.rule that filter access only to public and joined groups and restrict create

If you have modified those permissions or create a new ones you need to review it. Check under /Setting/Technicals/Security menu: Model Access and Record Rules for mail.channel

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

2 follower(s)


Asked: 10/14/15, 10:33 AM
Seen: 581 times
Last updated: 10/14/15, 3:01 PM