Odoo Help

Welcome!

This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.

0

Unassigned payments showing on customer invoices after POS cash sales

By
Troy
on 10/20/16, 2:21 AM 268 views

Using Odoo9 community for retail.

Just discovered that cash sales to named customers through POS are showing as unassigned payments under invoices for same customer.  POS setup and related journals are as follows:

Journals

(1) Daily Sales / Type: Sale / Default Accounts: 4-1100 Shop Sales [Type: Income Account]

(2) Shop Cash / Type: Cash / Default Accounts: 1-1130 Cash Shop [Type: Bank and Cash]


POS Setup

Sale Journal: (1) Daily Sales

Payment Methods: (2) Shop Cash


Journal Entries after POS cash sale

Daily Sales

4-1100 Shop Sales: Credit

1-1200 Account receivables [Type: Receivable]: Debit

Shop Cash

1-1200 Account receivables [Type: Receivable]: Credit

1-1130 Cash Shop: Debit


Is there an issue with our set up or are we missing something? We now have several thousand entries already posted in this way and need to find a solution.  Many thanks.


To clarify further, customer x buys something in the shop for $100 through point of sale. All appears to be fine. However, if we then go to create an invoice for customer x, the $100 paid at the POS is showing as "Outstanding Credit".

Troy
on 10/20/16, 9:17 PM

We are wondering if this might be something to do with POS transactions not being reconciled automatically? Any help please.

Troy
on 10/20/16, 9:18 PM

We have just setup Odoo 9 from scratch using the generic chart of accounts and default settings throughout. Added existing Cash journal as the only payment method for POS. Added one product and one customer for testing. The result is the same. When the item was purchased by the customer at the POS, the amount paid shows as outstanding credit if you then create an invoice for the same customer and validate. Is this a bug or a problem with default settings? Has anyone else had the same problem?

Troy
on 10/20/16, 10:15 PM

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

1 follower(s)

Stats

Asked: 10/20/16, 2:21 AM
Seen: 268 times
Last updated: 11/10/16, 7:54 AM