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Unassigned payments showing on customer invoices after POS cash sales

on 10/20/16, 2:21 AM 1,096 views

Using Odoo9 community for retail.

Just discovered that cash sales to named customers through POS are showing as unassigned payments under invoices for same customer.  POS setup and related journals are as follows:


(1) Daily Sales / Type: Sale / Default Accounts: 4-1100 Shop Sales [Type: Income Account]

(2) Shop Cash / Type: Cash / Default Accounts: 1-1130 Cash Shop [Type: Bank and Cash]

POS Setup

Sale Journal: (1) Daily Sales

Payment Methods: (2) Shop Cash

Journal Entries after POS cash sale

Daily Sales

4-1100 Shop Sales: Credit

1-1200 Account receivables [Type: Receivable]: Debit

Shop Cash

1-1200 Account receivables [Type: Receivable]: Credit

1-1130 Cash Shop: Debit

Is there an issue with our set up or are we missing something? We now have several thousand entries already posted in this way and need to find a solution.  Many thanks.

To clarify further, customer x buys something in the shop for $100 through point of sale. All appears to be fine. However, if we then go to create an invoice for customer x, the $100 paid at the POS is showing as "Outstanding Credit".

on 10/20/16, 9:17 PM

We are wondering if this might be something to do with POS transactions not being reconciled automatically? Any help please.

on 10/20/16, 9:18 PM

We have just setup Odoo 9 from scratch using the generic chart of accounts and default settings throughout. Added existing Cash journal as the only payment method for POS. Added one product and one customer for testing. The result is the same. When the item was purchased by the customer at the POS, the amount paid shows as outstanding credit if you then create an invoice for the same customer and validate. Is this a bug or a problem with default settings? Has anyone else had the same problem?

on 10/20/16, 10:15 PM
Adedotun Adeyemi
On 6/11/17, 2:36 AM

I am also experiencing the same issue. I am running Odoo 10 community edition with default chart of accounts. Any help on this issue would be highly appreciated. Thanks

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Asked: 10/20/16, 2:21 AM
Seen: 1096 times
Last updated: 6/11/17, 2:36 AM