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trying to register customer's payment

By
andrew.jack9602@gmail.com
on 4/26/16, 2:40 PM 650 views

the following error message appears when I try to register a customer's payment:

"error while validating constraint.

the selected account of your journal entry forces to provide a secondary currency. you should remove the secondary currency on the account."

this message appears only when registering a payment to a bank account, but not when registering a payment to a cash account.

how to resolve, please?

help appreciated!

thanks,

andrew

the invoice is in currency GBP. the bank account is also in currency GBP. the journal "customer invoices" is also in currency GBP. mystified!

andrew.jack9602@gmail.com
on 4/26/16, 3:47 PM

Both accounts of the journal "customer invoices"?

Ermin Trevisan
on 4/27/16, 12:59 AM

...and both accounts of the payment journal?

Ermin Trevisan
on 4/27/16, 1:01 AM

yes!
On 27 Apr 2016 6:01 am, "Ermin Trevisan" <trevi@twanda.com> wrote:
>
> View question
>
> ________________________________
>
> ...and both accounts of the payment journal?
>
> --
> Ermin Trevisan
>
> Sent by Odoo S.A. using Odoo

andrew.jack9602@gmail.com
on 4/27/16, 3:05 AM

Does your upvote means that your problem is solved?

Ermin Trevisan
on 4/27/16, 9:08 AM

No, not yet resolved

On 27 Apr 2016 2:08 pm, "Ermin Trevisan" <trevi@twanda.com> wrote:

Does your upvote means that your problem is solved?

--
Ermin Trevisan

Sent by Odoo S.A. using Odoo
andrew.jack9602@gmail.com
on 4/27/16, 10:58 AM

Well, this is difficult to debug without exactly knowing the set up of the corresponding accounts and the journals, as well as the booking entries. Is your company currency also GBP? Did you try to delete the default currencies of the corresponding accounts and journals? Are there other postings/accounts involved (VAT)? You should track it with an accountant.

Ermin Trevisan
on 4/28/16, 2:21 AM
1

Ermin Trevisan

--Ermin Trevisan--
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--Ermin Trevisan--


Ermin Trevisan
On 4/26/16, 3:25 PM

Check the currency definition of the bank account, and the corresponding journal respectively.

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Asked: 4/26/16, 2:40 PM
Seen: 650 times
Last updated: 4/28/16, 2:24 AM