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Tracking number for issues, and other CRM features

on 8/8/13, 12:26 PM 1,713 views

I am trying to setup simple ticketing system through openERP 7. I have installed modules like Issue Tracker, but all i managed was to open an issue in openERP after sending email to certain email address. It would be nice to somehow adjust the subject of response made through openERP so it would include some logicaly generated tracking code. And after closing the issue, if we get another email about this issue from customer to have it reopened.

Trouble ticket should support automatic notification of related parties:

customer hasn't responded to our e-mail for some time (2 days) nobody has assigned a ticket with certain priority assigned ticket hasn't been processed for some time (no reply to customer, no action) Anyone has any clue about this ? Can i managed this through some module, or any premade solution ?

Thanks in advance

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Asked: 8/8/13, 12:26 PM
Seen: 1713 times
Last updated: 3/16/15, 8:10 AM