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tax not always calculating in sale order

By
Kevin McMenamin
on 2/26/13, 10:39 PM 818 views

v6.0

Has anyone encountered a problem with tax not always caculating on a SO line. We put a check in so that the users can catch, but would like to know if anyone else has hit the problem before investigating further.

Thanks

In official installation, this seems working fine. Did you do any customization?

Serpent Consulting Services Pvt. Ltd.
on 4/4/13, 6:12 PM

Not for this action. Has been happening a few times a month for my client. We put a warning message in to alert the user to re-calculate taxes (which then calculate correctly) and are now putting is a table to track instances plus re-try 3 times before warning user, so with some data may be able to see what is happening.

Solnet Solutions Limited, Kevin McMenamin
on 4/4/13, 6:44 PM

Its not a consequence of changing the customer or discounts part way through creating the order is it? - eg if you change the "discount terms" you need to either delete/replace the line item in order for changes to be accepted - Remember the browser view you see is only a previously requested screen view! Would / are the taxes be calculated correctly when you press "Confirm Order"

Cameron
on 6/21/13, 7:46 AM

Thanks for that - this client is using the GTK client, but I will do some extra testing on this point

Solnet Solutions Limited, Kevin McMenamin
on 7/7/13, 7:47 PM

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Asked: 2/26/13, 10:39 PM
Seen: 818 times
Last updated: 3/16/15, 8:10 AM