Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
I've been playing with adding a few sales teams to better organize our workflow (mainly the pipelines, so everyone only sees the opportunities relevant to their skill sets), and I've noticed an issue with changing emails. Let me describe what happened:
1. The Odoo (v9c) "Leads Email Alias" was, for example, firstname.lastname@example.org. There's one sales team, "Direct Sales," with alias "email@example.com"
2. I decide to make firstname.lastname@example.org the new catchall Leads Email Alias, as it's the email our contact forms point to. I change the Direct Sales team's alias to email@example.com (which is actually not used actively, and does not have a mail server setup for it within Odoo).
3. I send a test email to firstname.lastname@example.org, and instead of showing up as an uncategorized opportunity, it is still directed to the Direct Sales team. I double checked, and the Direct Sales team alias is still email@example.com. It's behaving as if I never switched the aliases for the team and the leads email alias.
Ideas on why this is happening? I'd prefer not to use Direct Sales team as our catch all, as "uncategorized" makes more sense.
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 6/27/16, 9:40 PM|
|Seen: 212 times|
|Last updated: 6/27/16, 11:53 PM|