This is what I have done:
Create a sales order
Confirm the SO, create the invoice, validate the invoice
Now the customer decides he wants to cancel his order.
- Re-open the SO
- Press the refund button
- Create a refund invoice (later to be reconciled)
- Go to manual reconciliation, reconcile the invoice with the refund
- Both invoice and refund show paid
When I look at the list of sales orders, I see the SO in question picked 0% and invoiced 100% and most important status In Progress
I want either to cancel the SO or mark it as completed. Cancelling first yields the error: You must cancel any picking orders associated with this sales order, which is something I do from the Warehouse Management -> Delivery Orders.
However, the SO is still in In Progress state.When I try to cancel it again, it says I should cancel all invoices associated with this SO. I can't cancel any invoices, and I don't want that either. All payments are settled and that is fine. But I should be able to signal that the SO is over and done and not in progress.
How do I do that?
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|Asked: 7/17/13, 11:49 AM|
|Seen: 454 times|
|Last updated: 3/16/15, 8:10 AM|