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[SOLVED] Search the notes on helpdesk

By
dbvieira
on 4/29/15, 1:01 PM 473 views

nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.

The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk 

Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>

Done!




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Asked: 4/29/15, 1:01 PM
Seen: 473 times
Last updated: 2/10/16, 3:02 PM