Odoo Help


This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


[SOLVED] Search the notes on helpdesk

on 4/29/15, 1:01 PM 473 views

nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.

The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk 

Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>


Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

1 follower(s)


Asked: 4/29/15, 1:01 PM
Seen: 473 times
Last updated: 2/10/16, 3:02 PM