CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.
The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk
Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>
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|Asked: 4/29/15, 1:01 PM|
|Seen: 672 times|
|Last updated: 2/10/16, 3:02 PM|