Odoo Help


[SOLVED] Search the notes on helpdesk

on 4/29/15, 1:01 PM 847 views

nexplicably is not possible to query the notes text on the tickets helpdesk. One can filter but if you search about a problem is not easy.

The way to do it is to edit the search view as admin. Goto Settings / User Interface / Views / crm.helpdesk 

Choose the search view. Edit the view and under the <field name="date"/> insert <field name="description"/>


About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

1 follower(s)


Asked: 4/29/15, 1:01 PM
Seen: 847 times
Last updated: 2/10/16, 3:02 PM