Using the following code I am able to get a new ticket number when I create but it starts at 0:

.py code:

class helpdesk(models.Model):

_name = 'helpdesk.ticket'

name = fields.Char("Subject", size=128)

res_partner_id = fields.Many2one("res.partner", "Customer")

ticketnumber = fields.Integer("Tkt Num", readonly=True)

def create(self, cr, uid, vals, context=None):

vals['ticketnumber'] = self.pool.get('ir.sequence').get(cr, uid, 'helpdesk.ticket')

return super(helpdesk, self).create(cr, uid, vals, context=context)

_defaults = {

'ticketnumber': lambda obj, cr, uid, context: 0

}

XML code

<data noupdate="1">

<record id="seq__responsible_code_inh1" model="ir.sequence.type">

<field name="name">ticketnumber</field>

<field name="code">helpdesk.ticket</field>

</record>

<record id="seq_res_code_inh2" model="ir.sequence">

<field name="name">ticketnumber</field>

<field name="code">helpdesk.ticket</field>

<field name="prefix"></field>

<field name="padding">3</field>

</record>

</data>

Is there a way I can start the count at higher than zero e.g 20151000 and then the next time I create it gives 20151001

Changed code as advised, restarted and upgraded module but still not working:

<data noupdate="1">

<record id="seq__responsible_code_inh1" model="ir.sequence.type">

<field name="name">ticketnumber</field>

<field name="code">helpdesk.ticket</field>

</record>

<record id="seq_res_code_inh2" model="ir.sequence">

<field name="name">ticketnumber</field>

<field name="code">helpdesk.ticket</field>

<field name="number_next">20151000</field>

<field name="number_increment">1</field>

<field name="padding">8</field>

</record>

</data>