Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
I have a module created for helpdesk tickets. I have a menu called public tickets that will show all tickets created regardless of user. What I would like is a second menu called "my tickets" which just shows ticket that I have created and/or responsible for.
I started with a menu item:
<menuitem id="helpdesk_mytickets_menu" name="My Tickets" parent="helpdesk_menu" action="helpdesk_mytickets_action"/>
and I created a view dependant on Public Ticket. Both are showing same results so I tried to add a filter to My tickets view:
<field name="responsible_id" domain="[('responsible_id', '=', res_users_id"/>
This is not working
Not sure what I need to do here. Is it best to create a new module and inherit? (tried but menu didn't appear) or
can I just add a filter to current module and get it to show up in "my tickets" menu?
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 6/5/15, 3:30 AM|
|Seen: 1579 times|
|Last updated: 8/21/15, 4:33 AM|