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Scheduled calls- How to change the word 'Held' to 'Call Done'

on 9/18/13, 4:43 AM 1,259 views

Hi all,

I scheduled a call and after I have called, then I click on the call done button(red colour). At the bottom there, the status is become Confirmed -> Held.

So, may I know how can I change this to Status: Confirmed -> Call done?

Many thanks.

Hiral Patel (hip)
On 9/18/13, 5:23 AM


You need to change the string from 'Held' -> 'Call done'. In crm -> crm_phonecall.py you can find a 'state' field in 'crm.phonecall' object.

Here is a line : ('done', 'Held'),], change it to : ('done', 'Call done'),],

Thanks Hiral but this method is not working.

on 9/19/13, 3:54 AM

Have you restart the server after applying the change?

Hiral Patel (hip)
on 9/19/13, 4:06 AM

Thanks for your your help, Hiral. It is working after I restart the open erp server.

on 9/19/13, 4:16 AM
On 9/18/13, 5:35 AM

Hi Jessie,

You are talking about state field which is a selection field. You can definitely change the string Held to Call done.

For that you need to inherit the object & rewrite the state field. That way it will work.

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Asked: 9/18/13, 4:43 AM
Seen: 1259 times
Last updated: 3/16/15, 8:10 AM