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Sales Order stay open

By
charles-antoine@ersystems.ch
on 8/6/14, 4:55 AM 783 views

Hello every one  I have a problem 

Somes of my sales order are still open even if my client payed the bill !!! because it shown like not delivered but we did !!!!

 

If i go to my so in information I can see paid box checked put delevered box not...

event if i try tu put a new delivery on it it stay still like undelivered :(

  • Draft Quotation 
  •  
  • Quotation Sent 
  •  
  • Sales Order    MY SO STUCK HERE !!!!!!!
  •  
  • Done 

 

 

 

Need help 

0
Ludo - Neobis
On 8/6/14, 6:10 AM

Go to the original delivery and see if that one is completed. Has its workflow been followed through entirely? 

If it is, check that there are no other deliveries attached to the sale order.

[EDIT]

Small addition: The SO will only be fully checked to 100% if both the Invoice as well as the delivery order have reached the final step in their workflow. So if the delivery has reached the state done, it should automatically trigger the SO.

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Asked: 8/6/14, 4:55 AM
Seen: 783 times
Last updated: 3/16/15, 8:10 AM