Odoo Help


Sales Order not in "done" state on cancelled/refunded order. How to fix in workflow?

Damian Phang
on 11/12/14, 5:48 PM 617 views

Workflow: Sales Made - Invoice Created - Payment Received - Customer Cancelled Order - Refund issued - Delivery Order Cancelled - Sales order will still be left in the status "Sales Order" instead of done. 

The workflow should specify that the sales order be in done state and should not leave it open with the rest of the sales order which indicate incomplete delivery/payment. How do I go about editing the workflow to fix this?

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

1 follower(s)


Asked: 11/12/14, 5:48 PM
Seen: 617 times
Last updated: 3/16/15, 8:10 AM