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Sales Order not in "done" state on cancelled/refunded order. How to fix in workflow?

Damian Phang
on 11/12/14, 5:48 PM 911 views

Workflow: Sales Made - Invoice Created - Payment Received - Customer Cancelled Order - Refund issued - Delivery Order Cancelled - Sales order will still be left in the status "Sales Order" instead of done. 

The workflow should specify that the sales order be in done state and should not leave it open with the rest of the sales order which indicate incomplete delivery/payment. How do I go about editing the workflow to fix this?

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Asked: 11/12/14, 5:48 PM
Seen: 911 times
Last updated: 3/16/15, 8:10 AM