Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
We ran into an issue with the messaging. A number of answers from clients were not being pulled into Odoo.
We noticed that part of the mail header that identified to which conversation this email related to had been removed and we think that it is for this reason that those emails were not imported in Odoo.
This happens when we reply to a message received from Odoo from an Android phone.
Has anyone experienced the same issue and is there a solution?
I found that old Android Mail clients and other old Mail clients (not that old in fact, just as old as 2 years ago) are not supporting and respecting the references tag in the mail header.
The emails that were not imported didn't have any references tag.
See this note from another product that manages emails. https://github.com/ivaldi/brimir/issues/48
Not sure if I can help much, but I have tested the CRM and sales out looking at this type of workflow, so I'm certain I have been sending emails from my Android from from Gmail that have been received fine.
Please can you indicate which version of Odoo (I'm testing with v9) and which version of Android ? Also which app generates this on the phone, as there are several apps available which may create mails a little differently
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 4/25/16, 10:50 AM|
|Seen: 421 times|
|Last updated: 5/12/16, 4:47 PM|