Odoo Help


Replies to mails sent from contact record

on 3/18/13, 4:39 PM 1,416 views


I am finding the OpenERP mail a little confusing. I have a user setup with a pop account and a an alias. He can send mail and receive messages sent to him. When he sends from the message thread at the bottom of the contact record the client received his message. However when the client responds he gets a copy of his own email (because he is automatically added as a follower of his record if you mail him from there) but more importantly that reply is missing in OpenERP. I can see the message in the technical tree under messages and it has the correct user as the recipient but the message doesn't make it's way back into the thread or into the users mailbox

What am I doing wrong?

Hi , i also noticed the same issues and checked the code and tested it , where the recipient will see the sender as the email account set for outgoing mail server and the reply_to field filled with the followers but not a valid email name , so it cannot make its way back to the user mailbox.

Kalmen Chia / E-Global SCM Solutions Sdn Bhd
on 4/4/13, 5:12 AM

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Asked: 3/18/13, 4:39 PM
Seen: 1416 times
Last updated: 3/16/15, 8:10 AM