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register payment not working

on 12/4/14, 12:23 PM 1,204 views

i am using odoo SAAS. i do not host my own, i have created my own chart of accounts and have both recievale and payables in there. 

i create and invoice for a customer and hit "register payment" put the full amount of the invoice and select "bank"

i get an option at the bottom where it says "keep open" i have left it like that and also changed to reconcile but the invoice still stays open.

please help me any advise will help me alot.

The same happens here. Did they solve your problem?

Danimar Ribeiro
on 2/15/15, 9:52 AM

Ray Carnes

--Ray Carnes--
| 9 7 9
Keyport, United States
--Ray Carnes--

Senior ERP Analyst

OpenERP 6.1, 7.0; Odoo 8.0, 9.0, 10.0 and 11.0.

Completed Odoo Functional and Technical Training.

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I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

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Ray Carnes
On 2/15/15, 7:53 PM

>> i have created my own chart of accounts

Problems with payments not closing invoices are due to a misconfigured account type(s).

Try this on a test version of Odoo with a correctly configured chart, then look at the differences between their chart and yours.  


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Asked: 12/4/14, 12:23 PM
Seen: 1204 times
Last updated: 3/16/15, 8:10 AM