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register payment not working

By
monti
on 12/4/14, 12:23 PM 734 views

i am using odoo SAAS. i do not host my own, i have created my own chart of accounts and have both recievale and payables in there. 

i create and invoice for a customer and hit "register payment" put the full amount of the invoice and select "bank"

i get an option at the bottom where it says "keep open" i have left it like that and also changed to reconcile but the invoice still stays open.

please help me any advise will help me alot.

The same happens here. Did they solve your problem?

Danimar Ribeiro
on 2/15/15, 9:52 AM
0

Ray Carnes

--Ray Carnes--
15717
| 9 7 9
Greater Los Angeles, United States
--Ray Carnes--

Senior Odoo Analyst

OpenERP 6.1, 7.0 and Odoo 8.0, 9.0 (Since 2012)

Completed Functional and Technical Training.

Major Skills:

  • Needs Discovery and Requirements Analysis;

  • Function and Technical Specifications;

  • Project Planning;

  • Prototyping and Proof of concepts;

  • Data migration;

  • Configuration & Customization (UI and modules);

  • Integration - data, business logic and service levels;

  • Training and Knowledge transfer;

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  • Version Migration.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

Ray Carnes
On 2/15/15, 7:53 PM

>> i have created my own chart of accounts

Problems with payments not closing invoices are due to a misconfigured account type(s).

Try this on a test version of Odoo with a correctly configured chart, then look at the differences between their chart and yours.  

http://runbot.odoo.com

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Asked: 12/4/14, 12:23 PM
Seen: 734 times
Last updated: 3/16/15, 8:10 AM