Good morning,
We use the tasks and issues to coordinate with our clients. The base features (email notifications etc) via the social networking module are there, but we are lacking an essential feature:
Issues raised by customers often spark internal discussions (ie. a consultant asking a developer for his/her assessment of the work involved). This should happen in the same communication stream attached to the ticket, but should not be visible to the customer.
"Logging a note", instead of "sending a message" will suppress the notification to the customer (who is a follower), but the customer will still see the note in the portal.
Any idea how this can be achieved? Can this be done with suitable permissions? Or would this need a customization on the social networking bit to mark messages for "employees only"?
Regards
Markus
With the version of OE I am using I can not confirm your observation. Notes as of "Logging a note" are not visible to the portal user. Please note, it is paramount that the portal user is not part of the Human Resources / Employee group.