We use the tasks and issues to coordinate with our clients. The base features (email notifications etc) via the social networking module are there, but we are lacking an essential feature:
Issues raised by customers often spark internal discussions (ie. a consultant asking a developer for his/her assessment of the work involved). This should happen in the same communication stream attached to the ticket, but should not be visible to the customer.
"Logging a note", instead of "sending a message" will suppress the notification to the customer (who is a follower), but the customer will still see the note in the portal.
Any idea how this can be achieved? Can this be done with suitable permissions? Or would this need a customization on the social networking bit to mark messages for "employees only"?