POS blank black screen where UI does not load

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POS blank black screen where UI does not load

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pos odoo

J C

I'm using Odoo 10 community version in a 64bit Lubuntu VM machine. After setting up the VM I use this guide to install Odoo properly: https://www.linode.com/docs/websites/cms/install-odoo-10-on-ubuntu-16-04/

After completing that installation I start installing modules like accounting, pos, inventory, sales, purchasing. contacts and employees, no custom modules whatsoever. Everything works fine except the POS module. Whenever starting it I get a black blank screen where the interface doesn't load. I attached the odoo log. I have searched everywhere but cannot seem to find a solution. Not many people face this issue and the log doesn't seem to display any errors as far as I can see...

2018-12-11 01:53:49,509 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:49] "GET /pos/web/?debug=1 HTTP/1.1" 200

2018-12-11 01:53:50,349 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:50] "GET /web/content/363-b219066/point_of_sale.assets.0.css HTTP/1.1" 304

2018-12-11 01:53:50,366 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:50] "GET /web/content/254-dc34ffc/web_editor.summernote.js HTTP/1.1" 304

2018-12-11 01:53:50,414 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:50] "GET /web/content/255-c8b16a2/web_editor.assets_editor.js HTTP/1.1" 304

2018-12-11 01:53:50,431 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:50] "GET /web/content/364-b219066/point_of_sale.assets.js HTTP/1.1" 304

2018-12-11 01:53:50,571 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:50] "GET /web/content/252-fb43944/web.assets_common.js HTTP/1.1" 304

2018-12-11 01:53:50,671 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:50] "GET /web/content/367-be3b861/web.assets_backend.js HTTP/1.1" 304

2018-12-11 01:53:52,052 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "GET /web/webclient/qweb?mods=web,web_kanban,base,bus,web_tour,mail,report,product,web_planner,account,account_bank_statement_import,barcodes,point_of_sale,account_accountant,contacts,web_editor,pos_reprint,web_settings_dashboard,sales_team,sale,sale_stock,stock,hr,base_import,web_calendar,portal,payment,sh_product_custom_fields,purchase,web_diagram,payment_transfer,web_kanban_gauge HTTP/1.1" 304

2018-12-11 01:53:52,171 831 INFO ? werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "GET /web/static/src/img/favicon.ico HTTP/1.1" 304

2018-12-11 01:53:52,175 831 INFO ? werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "GET /point_of_sale/static/src/img/touch-icon-196.png HTTP/1.1" 304

2018-12-11 01:53:52,203 831 INFO ? werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "GET /web_editor/static/src/xml/ace.xml?debug=1544493232185 HTTP/1.1" 200

2018-12-11 01:53:52,262 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "POST /web/dataset/call HTTP/1.1" 200

2018-12-11 01:53:52,708 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "POST /web/webclient/translations HTTP/1.1" 200

2018-12-11 01:53:52,715 831 INFO ? werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "GET /web_editor/static/src/xml/editor.xml?debug=1544493232696 HTTP/1.1" 200

2018-12-11 01:53:52,798 831 INFO ? werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:52] "GET /web_editor/static/src/xml/snippets.xml?debug=1544493232772 HTTP/1.1" 200

2018-12-11 01:53:53,039 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/webclient/version_info HTTP/1.1" 200

2018-12-11 01:53:53,088 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /mail/client_action HTTP/1.1" 200

2018-12-11 01:53:53,117 831 INFO ? werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "GET /point_of_sale/static/src/img/logo.png HTTP/1.1" 304

2018-12-11 01:53:53,305 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/dataset/call_kw/res.users/read HTTP/1.1" 200

2018-12-11 01:53:53,478 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/dataset/call_kw/res.company/read HTTP/1.1" 200

2018-12-11 01:53:53,586 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:53,749 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:53,831 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:53,966 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:53] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:54,050 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:54,164 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:54,349 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:54,436 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:54,560 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/call_kw/stock.location/read HTTP/1.1" 200

2018-12-11 01:53:54,602 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/call_kw/product.pricelist/read HTTP/1.1" 200

2018-12-11 01:53:54,700 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/call_kw/res.currency/read HTTP/1.1" 200

2018-12-11 01:53:54,787 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:54,996 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:54] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:55,159 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:55,265 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:55,349 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:55,425 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:55,484 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "GET /web/binary/company_logo?dbname=psmotor&_0.41806611552493167 HTTP/1.1" 200

2018-12-11 01:53:55,615 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:53:55,694 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:53:55] "POST /web/dataset/search_read HTTP/1.1" 200

2018-12-11 01:54:02,334 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:54:02] "POST /longpolling/poll HTTP/1.1" 200

2018-12-11 01:54:43,459 831 INFO psmotor werkzeug: 127.0.0.1 - - [11/Dec/2018 01:54:43] "POST /longpolling/poll HTTP/1.1" 200

Thanks in advance

Ray Carnes (ray)

Hi Pranav, I've checked in the browser and it gave an error on the rounding factor of my currency setup. I changed it and it's solved now! Thanks a lot, I was breaking my head over this for a while...

Pranav P S

Best Answer

Hi J C,

Can you check the browser console(click f12 button).

POS Screen will not be loaded if there is some error in javascript file, If there is some error you can see it as red text in browser console .

Also check the permission, if it is a normal user.

This question has been flagged