Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
Although this questions already was mentioned in this forum a few month ago, I would like to raise it again as there was no answer given:
Odoo9: I configured Email Messaging and it works all fine. I can receive and send mails without further issues. Now, when I receive a mail from somebody (doesn't matter if it is already a contact or not) there is no REPLY Button in the Inbox in order to answer the mail. In Odoo8 that was easily posible. So why isn't it in Odoo9?
What I know so far is that if the conversation is attached to an document or a movement in Odoo, I can answer the message. Newly messages from outside can't be answered.
Any ideas why it is like that? Is there a way to answer mails? Did I miss a new concept?
Thanks for helping
Emails related to a specific document (like an Opportunity, or an Order) can be replied to.
Hover over the email to see the buttons:
Where there is no specific document, clicking on the email address open your regular mail client, and clicking on the Company Name takes you to the Partner record where you can email them.
Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!
About This Community
This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.Register
Odoo Training Center
Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.Test it now
|Asked: 6/13/16, 11:26 AM|
|Seen: 336 times|
|Last updated: 9/15/16, 10:07 PM|