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Odoo9: No way to answer emails from inbox

By
Dominic Krimmer
on 6/13/16, 11:26 AM 433 views

Hello, 

Although this questions already was mentioned in this forum a few month ago, I would like to raise it again as there was no answer given:

Odoo9: I configured Email Messaging and it works all fine. I can receive and send mails without further issues. Now, when I receive a mail from somebody (doesn't matter if it is already a contact or not) there is no REPLY Button in the Inbox in order to answer the mail. In Odoo8 that was easily posible. So why isn't it in Odoo9?

What I know so far is that if the conversation is attached to an document or a movement in Odoo, I can answer the message. Newly messages from outside can't be answered. 

Any ideas why it is like that? Is there a way to answer mails? Did I miss a new concept?

Thanks for helping


0

Ray Carnes

--Ray Carnes--
16818
| 9 7 9
Atlanta, United States
--Ray Carnes--

Senior Odoo Analyst

OpenERP 6.1, 7.0; Odoo 8.0, 9.0, 10.0.

Completed Odoo Functional and Technical Training.

Major Skills:

  • User Needs and GAP Analysis;

  • Functional and Technical Design;

  • Prototyping and Proof of Concepts;

  • Requirements Specifications;

  • Agile Implementation;

  • Data Migration;

  • Configuration & Customization (UI and code);

  • Integration - Odoo and non Odoo Applications and Services;

  • Training and Knowledge Transfer;

  • Go Live Support;

  • Helpdesk;

  • Version Upgrades and Migration.

  • Accounting Expert.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

I am a skilled Communicator and I only take the serious things seriously!

Ray Carnes
On 9/15/16, 10:07 PM

Emails related to a specific document (like an Opportunity, or an Order) can be replied to.  

Hover over the email to see the buttons:



Where there is no specific document, clicking on the email address open your regular mail client, and clicking on the Company Name takes you to the Partner record where you can email them.

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Asked: 6/13/16, 11:26 AM
Seen: 433 times
Last updated: 9/15/16, 10:07 PM