Odoo Help


This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo helpdesk ticketing How it works? Answer customer to ticket in helpdesk?

on 1/11/16, 5:58 AM 1,049 views

How can I configurate the helpdesk right? So when I have a ticket open in helpdesk and I write to the customer, the answer from the customer land in my ticket?

How can I configurate the system so, that the customer is answering the email he receive from the helpdesk is going to the same ticket ind the chatter at the bottom???????????????????????




| 4 5 8
Tétouan, Morocco

For more informations about IBS, please visit our website at www.ibs-na.com.

For a specific questions, collaboration or help, please send us an email to support@ibs-na.com

On 4/28/16, 2:51 PM

Hi wizardz,

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

1 follower(s)


Asked: 1/11/16, 5:58 AM
Seen: 1049 times
Last updated: 4/28/16, 2:51 PM