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Odoo helpdesk ticketing How it works? Answer customer to ticket in helpdesk?

on 1/11/16, 5:58 AM 2,718 views

How can I configurate the helpdesk right? So when I have a ticket open in helpdesk and I write to the customer, the answer from the customer land in my ticket?

How can I configurate the system so, that the customer is answering the email he receive from the helpdesk is going to the same ticket ind the chatter at the bottom???????????????????????


Mustufa Rangwala
On 1/17/18, 5:37 AM


You can look here https://www.odoo.com/apps/modules/11.0/website_helpdesk_ticket_bundle/


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IBS Group
On 4/28/16, 2:51 PM

Hi wizardz,

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

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Asked: 1/11/16, 5:58 AM
Seen: 2718 times
Last updated: 1/17/18, 5:37 AM