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Odoo CRM module behavior customization

By
Marco Sambo
on 8/18/15, 9:35 AM 505 views

Dear all,

I have a request regarding the CRM module of Odoo (I'm using version 7).

The CRM module in Odoo, was developed similar to a mailing list.

It is great for many uses.


(In the below section I use "case" for a CRM object, like used in old OpenERP)

In particular for standard Odoo module we have the following behavior:

1. the email is sent with personal CRM email address of the person that wrote the "case", like john.doe@crm.companyname.com

2. the CRM module send a single mail for every followers of the "case", putting in the TO field the follower email address

3. the incoming responses that one followers send to the responsible of the case (john.doe@crm.companyname.com), are forwarded also to all other followers

That's the mailing list functioning.


But I need some different behavior, to manage our support case/ticket.

Instead of the above features I would like to have the following:

1. use a group mail for the FROM field in the email that goes outside, like support@crm.companyname.com

2. send a unique mail with all followers email address in the TO/CC fields

3. the incoming responses that one followers send to the responsible of the "case" (support@crm.companyname.com), are NOT forwarded also to all other followers, but only to the responsible of the "case"


Is there anyone that has the same needs?

Is an existing module that do what I wrote above?

Can anyone help me?


Thanks in advance for your help.

Marco

0
Marco Sambo
On 8/31/15, 6:25 AM

Nobody has a solution for my request?

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Asked: 8/18/15, 9:35 AM
Seen: 505 times
Last updated: 8/31/15, 6:25 AM