Odoo Help


This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo 9: Fetch Replied/Follow-up Mails back to Odoo Server.

on 5/25/16, 2:40 AM 265 views

In Odoo am aware about the process of Incoming & Outgoing mails.

For all the incoming Mails, we can set an action to create it as new lead or etc.

Similarly, we can send the mails from Odoo, say Quotation with Reference of Order Number as Mail Subject.

So those 2 things are working pretty good, however I would like to fetch the replied mail as well.

Consider this example:

From Sale Order: Odoo sends mail to its customer, Mail Subject will be "S00005".

Customer replies back to the same mail,  accordingly the Mail Subject will be "Re:S00005"

Now Odoo rejects this replied mail as duplicate, by stating the below message.

"openerp.addons.mail.models.mail_thread: Ignored mail from Administrator <xyz@xyz.com> to abc@abc.com with Message-Id ... found duplicated Message-Id during processing"


So is there any possible way to overcome this.




| 5 4 7
Bengaluru, India

Techno-Functional Associate with 6+ years of experience in Odoo (formerly known as OpenERP).

On 5/25/16, 6:01 AM

Found the fixes:

It was just configuration problem, also I used 2 different email address to communicate to and fro.

Configure the system parameters (Settings --> Technical --> Parameters) mail.catchall.alias and mail.catchall.domain with user and yourcompany.com respectively.

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

1 follower(s)


Asked: 5/25/16, 2:40 AM
Seen: 265 times
Last updated: 5/25/16, 6:16 AM