Odoo 12 CE Email configuration for CRM.
(I;m just setting CRM first)
Quick question, according to everyone in the forums, i have configured an incoming and outgoing servers using one of the accounts of the email server, changed the alias according to the guide and i can see the leads being created correctly in the Leads section.
later if one of the sales team i defined, tries to reply to the lead/opportunity, directly from odoo, the email doesn't get sent. it doesn't mark any error, you see the response but when i check, the client didn;t received anything.
In the logs i just see the following "sent batch 1 emails via mail server ID #False".
also, i need to understand the "Manage Incoming mail section" and the aliases.
It states that you need to manage one email address for alias, (catchall@, sales@, etc), but my question is, the mail server i created has the credentials for email@example.com, not firstname.lastname@example.org, how is odoo using these aliases to fetch emails if it doesnt have any corresponding email server with the credentials for those accounts?
please help, i;m completely confused here.