Odoo Help

7 Answers
Jeroen Vet
2/5/18, 1:34 AM

I had the same problem. In my case it was a proxy issue as a result of https web server configuration.

Solved it by changing the value of the "src" attribute of the "img" tag in the template to bypass the proxy by explicitly adding the port like so "http://mydomain:8069/logo.png"

Carlo Štefanac
2/5/18, 1:56 AM

Hi, thanks for your answer but I can resolve and

Shanghai eXcec Business Consulting, Jeroen Vet
2/5/18, 2:06 AM

Yes if I type in the url in a browser there is also no problem but apparently when the system generates the email there is a problem going through the proxy. Just try changing the template and see what happens.


Techno-Functional Associate with 4+ years of experience in Odoo (formerly known as OpenERP).

1/12/18, 2:48 AM

Refer "forgot password template" V10
<img src="/logo.png" style="padding: 0px; margin:0px;height:auto;width:80px;" alt="logo"/>

Carlo Štefanac
1/12/18, 2:56 AM

Tried to clear cache on dashboard but it doesent help in my situation. Thanks

1/12/18, 3:07 AM

Refer forgot password template, there could be path issue

Carlo Štefanac
1/13/18, 7:55 AM

I'm not sure what I need to do based on your answer. I tried to reset my password just to see if the logo is showing but it's not.

Carlo Štefanac
1/13/18, 8:07 AM

It is probably path issue but don't know where to start looking for problems?

Which files I need to check ?

Carlo Štefanac
1/13/18, 9:16 AM

I have this part in /odoo/odoo-server/addons/sale/data/mail_template_data.xml

<td valign="middle" align="right">

<img src="/logo.png?company=${company.id}" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="${company.name}">


What can I do with this line ? upload logo to this folder and link it directly ?

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