Odoo is the world's easiest all-in-one management software. It includes hundreds of business apps:
CRM | e-Commerce | Accounting | Inventory | PoS | Project management | MRP | etc.
im our company we use odoo 9 to manage our activity, and every thing is realy greate , except one problem which caused by the POS, For some reason some of the orders (paid one) not found in the backend and no indicator In the POS shown any stacked Orders, any help will be appreciated
I have seen the same issue, seems the life of the order is not properly destroyed after the connection has been lost. However I thought the missing orders (we have printed receipt of product where no record exist in odoo) was because the user afterwards could edit a closed order. Under normal circumstances it is not possible to edit an order/receipt, however if there was a lost connection it is possible to edit the last order (which was not printed because there was no connection, but prints once connection comes back).
Also we found it difficult to debug as the POS ID (order id) cannot be printed directly onto the receipt, to get a unique order id we therefore print “receipt.name” which concatenates “Order + uid” e.g. this.name = _t("Order ") + this.uid; not what we want but at least unique for the sale. In the model.js there is a property invoice_id marked as TO DO line 1674 invoice_id: null, //TODO should that be the uid?
one of the cause is that the POS session had lost the connection (internet or network) with the backend server (this is shown on the red button on top right side of the pos screen).
Normally when the connection is resumed (green light) the paid transactions are then sent to the backend.
However this situation seems to be to much dependant from the browser used outside of odoo to run the POS session; one cannot guarantee that every POS transaction is saved onto the backend.
I feel this as a weakness for the POS. Please correct me if I am wrong
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|Asked: 5/21/16, 10:41 AM|
|Seen: 1629 times|
|Last updated: 4/6/18, 5:06 PM|