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Mail delivery to a customer failed

on 11/1/14, 7:17 AM 1,193 views


When I click on send by email button in sales order window, the mail is not sending to the corresponding customer. It fails always. Can anyone suggest me what will be the reason for this?.

Is the outgoing mail configured properly?

Atchuthan - Technical Consultant, Sodexis Inc
on 11/3/14, 5:52 AM

Yes it is configured properly ..

on 11/5/14, 3:38 AM

Plz specify the error you got...so that it would be help to solve your issue

on 11/5/14, 5:16 AM

the sent mail is shown under settings-->Technical-->Email-->Emails. Its status is shown as delivery failed. the error is MailDeliveryException: (u'Mail Delivery Failed', u"Mail delivery failed via SMTP server 'localhost'.\nerror: 111\nConnection refused")

on 11/5/14, 8:56 AM

The error is exactly telling you what is wrong, you have an error in your configuration for the SMTP server. This could be a wrong email, password, port, ...

on 11/5/14, 11:32 AM

i have given everything correct now.. server, email , password, port.. but while testing the connection it shows as connection timed out

on 11/7/14, 12:04 AM
Abdul Qavi
On 11/3/14, 6:01 AM

Go to Settings -> Technical -> Email -> Outgoing Mail Servers, and see if you've right configurations set.

On 11/5/14, 9:20 AM

your user alias is the same as your Outgoing Mail name?

yes same only

on 11/6/14, 4:00 AM


--Odoo --
| 5 2 5
kerala, India
--Odoo --

Working as a Odoo Functional and Technical Expert

On 11/5/14, 11:41 AM

please refer below link


yes I configured the same as told in the link .. but while testing the connection it shows as "connection timed out"

on 11/6/14, 8:51 AM

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Asked: 11/1/14, 7:17 AM
Seen: 1193 times
Last updated: 3/16/15, 8:10 AM