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LIve chat support is not visible in website

aneesh ATEES Infomedia Pvt Ltd
on 9/16/15, 5:45 AM 2,973 views

LIve chat support support widget  is not visible in  website but in  localhost working correctly

Please, can you elaborate more your question and description. There's no way anyone can help you with that question. thanks

Rui Andrada
on 9/20/15, 5:52 PM
I have an answer for this question, but an unable to post it due to my new member status :-/

Had the same problem and found a couple possible solutions. The one that worked for me was to go into Settings > Parameters > System Parameters, and edited the value of "web.base.url". In my case everything was correct, except the "s" in "https" was missing. Either way, this needs to be the full address of your website.

The other possible solution that I found, but did not work for me was to activate the public user and set its password to "public". Like I said, this did not work for me, but might work for others.

Hope this helps!

On Sun, Sep 20, 2015 at 11:40 PM, Jothimani <jothimanineyveli2014@gmail.com> wrote:

A new answer for LIve chat support is not visible in website has been posted. Click here to access the post.


Ryan Gingerich
on 9/21/15, 9:25 AM
--Hilar AK--



Hilar AK
On 2/15/17, 3:25 AM


while pasting the code inside the head tag please specify your url


<link href="http://yoururl/im_livechat/external_lib.css" rel="stylesheet"/>
 <script src="http://yoururl/im_livechat/external_lib.js" type="text/javascript"></script>
 <script src="http://yoururl/im_livechat/loader/1" type="text/javascript"></script>

Also try after creating a new configure under website_admin

Cheers !

On 5/17/16, 9:38 AM

anyone solved this issue? my live chat selection is not visible in settings i mean there is no option to select the live chat channel...

some one pls help

mine is v9 odoo

On 9/21/15, 2:40 AM


-> install "Live Chat, Website builde" modules.

-> install the website_livechat module. Then go to Settings -> Website Settings and select the Live Chat Channel you want to add on your website.

Note:- Please allow the pop-ups

Thanks for your replay Jothimani,That also i tried but not solved.In localhost issue chatsupport working properly but in server it is not visible

aneesh ATEES Infomedia Pvt Ltd
on 9/21/15, 4:56 AM

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Asked: 9/16/15, 5:45 AM
Seen: 2973 times
Last updated: 2/15/17, 3:25 AM