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Is there a OpenERP's module wich permit to manage "support/ticketing" ?

By
Hakkam Yassine
on 7/16/14, 9:10 AM 1,265 views

In order to do the help desk and support ( Select a customer, add notes and categorize your interventions with a channel and a priority level...); I need someone to help me if there is an OpenERP's MODULE wich can do that. If yes, how can I get it ?!

The option Els van Vossel mentiones simply installs the module, so yes, it is a OpenERP module.

Ludo - Neobis
on 7/16/14, 10:41 AM
1

Els Van Vossel (evv)

--Els Van Vossel (evv)--
2028
| 6 3 7
Belgium
--Els Van Vossel (evv)--

Author of some OpenERP / Odoo books

Els Van Vossel (evv)
On 7/16/14, 9:29 AM

You can use Project Issues (install Project app, go to Project Settings and tick Track issues and bugs).

Another option is to use CRM Helpdesk. Install CRM and go to Sales Settings. Tick Manage Helpdesk and Support. 

0

Med Said BARA

--Med Said BARA--
2729
| 5 5 7
Algeria
--Med Said BARA--
Med Said BARA
On 7/16/14, 4:58 PM

Did you try this module https://bitbucket.org/anybox/anytracker/

See if you can adapt it to your needs.

 

-1
Hakkam Yassine
On 7/16/14, 10:11 AM

- Thank you Els Van Vossel for helping. But I have one more question about CRM Helpdesk; Is that an OpenERP's MODULE or simply another tool for managing helpdesk ? Thank you again.

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Asked: 7/16/14, 9:10 AM
Seen: 1265 times
Last updated: 3/16/15, 8:10 AM