Odoo Help


Is Helpdesk really working in OpenERP 7?

Jean-Baptiste Quenot
on 9/20/13, 8:25 PM 856 views

Hi, I setup the helpdesk module to create a new entry when email arrives on support@mycompany.com. The entry is properly created, but there are a few things I don't understand:

1) how to send an automatic reply altering the subject with request ID?

2) how to reply to the customer from within OpenERP? It must be obvious but I can't find it.

3) does the helpdesk module track replies?

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

0 follower(s)


Asked: 9/20/13, 8:25 PM
Seen: 856 times
Last updated: 3/16/15, 8:10 AM